The Real Estate Group of Summit County, Inc.

Client Profile
The Real Estate Group of Summit County is one of the Colorado high-country's leading real estate firms, representing properties in the mountain communities of Breckenridge, Keystone, Dillon, Silverthorne and Frisco.

Client Problem
The Real Estate Group needed fast, reliable access to the Multiple Listing Service (MLS) for the area to serve their clients in one of the hottest real estate markets in the country. The MLS contains huge amounts of data, and downloads and searches can be slow. Missed listings meant missed sales. Multiple office locations added to the complexity of communicating between staff and Internet infrastructure in what are essentially rural communities is limited.

VailNet's Solution
VailNet installed a combination high-speed wireless and copper based solution for The Real Estate Group, linking office sites and providing access to the MLS.

The Results
The Real Estate Group is extremely satisfied with VailNet's wireless service, noting that reliability of the connection is over 99%. The wireless solution has surpassed other suppliers' solutions and the company is impressed with the overall service and support provided by VailNet.

Below is a letter from a broker with The Real Estate Group of Summit County.

Dear VailNet:

We have been using the Vail.net Wireless system for two months now and are extremely happy. The connection speed is fast, the reliability is over 99% there and when we have experienced any problems your service has been fast and efficient. In fact, I even received a call from the president of your company while he was on vacation in Hawaii in order to fix a problem. It is this kind of dedication that makes your service so much more than is expected and certainly more than is received through other ISPs in the county.

We were previously using another, locally based, wireless ISP and experienced frequent outages, vague answers, no accountability and no customer service to speak of. The difference between your product and your service is incomparable. VailNet/ColoradoNet has really positioned itself as the premier high speed Internet access provider in Summit County.

Best Regards,

John Kroget
Broker Associate